Delivery and Returns Policies

Processing and Delivery Policy
Online orders are processed by our sales staff during business hours after receipt of funds, after which download links and password will be sent to you by email. Orders received late in the day or during holidays and weekends may be processed the following business day. In most cases, cleared funds received before 3:30 p.m. Monday to Friday will ensure the order is processed by close of business.  (A clearance delay may apply to payment by check).  No software is shipped, unless you choose to purchase a copy of the software on CD (not available for all products). We recommend copying your purchased download to USB drive for safekeeping, in the event reinstalling should ever be needed, since many computers no longer use CD drives.
Any shipped CDs are normally processed within 2 business days of placing your order (excluding holidays and weekends).  You will be able to select your shipping method at Checkout. Please refer to the list below for shipping/handling costs:

  • Fedex Saver (US) = $14.00
  • Fedex Standard Next Day (US) = $25.00
  • Fedex Saturday Delivery (US) = $45.00
  • Fedex to Canada = $60.00
  • Fedex to Australia = $75.00

We ship within the United States. For shipping information or cost on addresses outside the United States, please call customer service at 800-745-6126 Monday - Friday 9:00 a.m. to 5:00 p.m. Eastern Time.
Please note that Expedited Shipping may not be available for certain locations, nor can some items be shipped outside the continental 48 States, to a Post Office Box or an APO/FPO address.

Returns and Refunds
While we encourage you to download the trial version of 3D Inspection System software from our website and choose your purchases carefully, 3D Inspection Systems, Inc. endeavors to remove all risk from your purchasing decision. All 3D Inspection System software offer a 60-day Money Back Guarantee on new purchases.* This cooling-off period is designed to remove any risk from your purchase. You can request a refund by writing to us via the Online Inquiry Form.  We ask you to please explain the reason you found the software unsuitable for your needs, and how we may improve.  Beyond this cooling-off period, 3D Inspection Systems, Inc. will not normally give refunds if you change your mind.
To claim a refund or replacement as described above, you must contact 3D Inspection Systems as described above and submit proof of purchase and complete a refund request form. Where a refund or replacement is affected by 3D Inspection Systems, Inc., you agree to allow us to remove any activated licensing for any computers that were activated after purchase. Refunds will normally be issued via the original payment method.
*Please note that the money back guarantee does not apply to the cost of any shipped items where this has been requested and the media is not faulty. In these circumstances, this guarantee only covers the 3D Inspection Systems product license cost. Software upgrades for prior versions or replacement installers are also not included in the 60-day guarantee, or eligible for any refunds.