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Old 03-26-2012, 09:25 PM
Charlie Gutridge
Posts: n/a
Default Error when printing

Wrote my report, went to print to PDF (or anything) and got this error...see attached.

I figured out that if I drop my "index" the error went away. What have I done to cause this? I think the index is the only thing I have NOT changed or adjusted lately. I edited it right in the beginning, earlier this month, and it has worked perfect until today.

Attached Images
File Type: jpg Error code.jpg (49.3 KB, 11 views)
Old 03-27-2012, 09:17 AM
Donna Donna is offline
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Join Date: Jul 2006
Posts: 1,508

Does the attached index open properly?
You might try right-clicking and removing it, then closing and reopening the report to attach it fresh. If problems persist, send a ticket to tech support with the file.
Old 03-27-2012, 10:10 AM
Charlie Gutridge
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Thank you Donna.

Now my software is hanging up trying to get into reports.
Control panel show 3d as not responding.

I had initial problems with my first install, but uninstall and reinstall fixed it.
It worked great for 5 inspections or so.
Should I un- and re-install again? How do I make sure I am working with an updated version and the install is complete?
Old 03-27-2012, 10:18 AM
Charlie Gutridge
Posts: n/a

Back to the original help you gave.
I opened the index like you said and... the cover image is missing.
I removed the index, then added it back. It now works, but does not appear as the first three pages of the report. It is a separate file after.
Thanks for you help. What did I do to cause this? Or as I commented above, is there a problem with my software?

Last edited by Charlie Gutridge : 03-27-2012 at 10:28 AM.
Old 03-28-2012, 11:31 AM
Donna Donna is offline
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Join Date: Jul 2006
Posts: 1,508

In File > Page Setup if you customize your index document to edit it there, use File > Inspection document properties to adjust whether it attaches before or after an inspection.

P.S. Try it out on a new inspection after making such an adjustment.

Last edited by Donna : 03-28-2012 at 02:33 PM.

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